Returns and refund policy

Returns procedure for purchases made through sales via online contact forms

Faulty goods:

All of our products are offered with a manufacturer warranty covering the first 12-months of use, or the first 1,000 hours of use, whichever comes first. In the event that the product you purchased develops a fault during this time we may offer repair or exchange via the manufacturer as appropriate. Your legal rights are not affected. For further information and assistance, please contact our customer success team on +1 (617) 697-7388

Unsuitable or unwanted goods:

Machinery Partner is not obliged to take back an item simply because the customer has had a change of mind.

  • Your Statutory Rights are not affected

Special Orders

  • Special order items may not be accepted back unless they are faulty.
  • Your Statutory Rights are not affected

Refunds

  • Refunds will normally be made to the same method of payment as your original purchase.
  • Your Statutory Rights are not affected