Service & Support

We have the experience to service & support your fleet every step of the way

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Network of certified service technicians
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Spare parts shipped directly to you
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Strong support to minimize your downtime
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What customers say about our support

Mike Brannon

BIG Waste & Recycling, Brenham, TX

“Machinery Partner did a fantastic job installing new magnetic drum rollers on our new screener. Not only they were there for support, but they provided us with a great technician with the experience to do the job right.”

Fabian Afanador

Royal Pavers LLC, Lehigh Acres, FL

“I've already saved/made $2000 in the first week by not having to dump our wasted pavers at the local dump. I then turned that around and used that material to make a parking pad, which would have cost me $500 if I had purchased the loads.

Tony Marchisella

Coastal Concrete, N. Charleston, SC

“Melvin was the technician sent by Machinery Partner at our initial setup of our new ARK 5030 screener. His knowledge, professionalism, and advice during setup were greatly appreciated.”

Service Technicians

We have a network of local technicians

We have a growing network of hand-picked service technicians across the US who will support your new equipment from its initial setup on Day 1 throughout its lifetime. If we do not have tech in your area, we find, train, and certify someone great for the job.

Local Technician

Rick Sterling, CO

Mobile Diesel Equipment Repair, Inc

Rick owns and operates MDER, which consists of 11 trucks loaded with tools to handle almost any job 24/7 across three states (CO, WY & NE). In order to establish a strong relationship, he personally meets every new customer. Our team is working on aggregate equipment together.

Local Technician

Brett Palmer, MA

BP Mechanical Service

Brett is an expert with 10+ years of experience. He can can fix anything from jaw plates, hydraulic circuits, to running computer diagnostics on CAT engines. He is equipped with modern tools including a hoist, custom hydraulic hose fabrication, and a well-stocked service truck to quickly solve any situation.

Brett Palmer checks a crusher engine

...and many more in our service technician network

Spare parts

We take spare parts very seriously

To minimize your downtime we direct ship available spare parts on-demand to you, overnight if necessary. We provide pre-built spare parts packages you can buy.

Machinery Partner spare parts list with classifications
Flatbed Truck

On-Demand Parts Fulfillment

When a critical part is required, Machinery Partner is ready to support. We can direct ship most parts and provide overnight shipping when necessary.

Service Kits

We have worked with equipment manufacturers to have the right Service Kits that include things like filters for the regularly scheduled service intervals, and oil changes.

A cardboard box with spare parts


We answer the phone when you call

Time is a scarce commodity. We have built transparent, honest after-sales support with short response times. We will tell you when we can do something and when we cannot. We will keep you informed at every step of the process.

Machinery Partner providing support via phone call

Dedicated Account Manager

After buying your new equipment you will get a dedicated Account Manager as a point of contact to field all your questions. This person will be there for you to help quickly resolve issues in the field, source spare parts and more.

Expert Advice & Plant Planning

Our equipment and material experts can help you select the right equipment for your needs, help you with your plant planning and advise you on how to get the most out of your setup.

A setup day and training manual

Setup Day Support

When you receive your new equipment you will experience a well-scripted setup day. The morning will consist of Post Delivery Inspection (PDI) where your local service technician will go over the equipment from top to bottom to ensure everything is working order. While the afternoon will be spent on operator training and running material.

Fleet Management Portal

On our mobile-friendly Fleet Management Portal, you can get important information about your equipment, from operation and service manuals, how-to and machine overview videos, and status updates on service tickets.

Machinery Partner's unique fleet management portal

Process & Technology

The Machinery Partner Support Difference

We are improving Support everyday at Machinery Partner and work hard to refine our processes and implement technology that can provide a better experience and improved results for you.

Our team in the field
Machinery Partner's service and support team resolves customer issues

Regular Support Meetings

Our Service & Support team regurarly meet and reviews all Open Customer tickets and takes corrective action if customer issues are not moving to resolution quickly. We ensure the root cause is understood, a technician is being scheduled, parts are being sourced if need be, and communication with you is happening regularly.

Direct Line to Manufacturers

We provide front line support to get your issues resolved, but when an issue requires deep expertise, we have a direct line to manufacturers to get it sorted. We also have regular check-ins with them to ensure issues are getting resolved.

Machinery Partner schedules calls with manufacturers
Machinery Partner tracks every support issue with an internal ticketing system

Continuous Support Improvement

We track every support issue with our internal ticketing system. This is how we document the issue, track resolution, and get valuable operational data. We measure open rates and mean time to resolution for issues to ensure we are improving all the time.