Building Seamless Machinery Distribution Partnerships with PM Solutions

About Our Partners - PM Solutions

Name: Nicholas Grady

Role: Owner and Service Manager at PM Solutions

Location: Dayton, New Jersey

Nicholas Grady, an experienced and passionate professional in transportation and machinery logistics, plays a pivotal role as a distribution partner for Machinery Partner. His expertise focuses on ensuring that every machine passes through meticulous inspections and is delivered in peak condition to our customers. Nicholas is a problem-solver who ensures smooth operations from staging to customer delivery.

The Challenge

Machinery Partner relies heavily on its distribution network to maintain high-quality standards for equipment delivery across the United States. For Nicholas, this meant taking on a critical role in equipment staging, inspection, and preparation. With machinery being shipped from overseas, there was a need to ensure that every unit arrived in flawless working condition before reaching customers.

Additionally, Nicholas aspired to grow his knowledge of the broader machinery industry beyond his expertise in transportation logistics for tractors, trailers, and yard switchers. Expanding his understanding of the machinery market was key to offering more value to customers and the industry.

The Solution

Nicholas joined Machinery Partner’s distribution network and has since transformed our equipment delivery processes. His responsibilities include:

• Performing thorough pre-delivery inspections to ensure machines are in excellent working order.
• Managing machinery staging to ensure the equipment transition is smooth and seamless.
• Leveraging Machinery Partner’s innovative software and support systems to provide resources and guidance for customers before, during, and after delivery.

Through this partnership, Nicholas could tap into an extensive knowledge base regarding the machinery market. This allowed him to expand his expertise beyond transportation while gaining insights into machinery operations and customer needs.

“Machinery Partner has broadened my horizons,” Nicholas explains. “I’ve learned so much about the machinery market and how it operates, which has really helped me grow professionally.”

The Results

Through his collaboration with Machinery Partner, Nicholas has contributed to enhanced efficiency and reliability in every step of the machine delivery process. Key highlights include:

• Ensuring every machine reaches customers in perfect condition and is ready to operate immediately upon arrival.
• Building trust and long-lasting relationships with customers through Machinery Partner’s comprehensive post-sale support, which includes warranties and ongoing resources.
• Gaining knowledge and skills that have allowed him to envision a new goal of creating an inventory hub in the U.S., where readily available machines can offer customers even faster and more reliable solutions in the future.

“In five years, I plan to help Machinery Partner establish a U.S.-based inventory system so customers can have easily accessible, high-quality units,” Nicholas shares.

Why Partner With Machinery Partner?

Nicholas highlights several reasons why others should consider joining Machinery Partner’s network.

• Person-to-Person Relationships

“You get a personalized relationship where everything is communicated upfront,” he notes.

• Superior Software and Resources

“The software and tools they have implemented are unlike anything else. You’re not just handed equipment and left on your own. You’ll get continuous support during and after warranties.”

• Exceptional Customer Support

“If any issues arise, Machinery Partner ensures your product is supported through and through,” Nicholas says.

Final Thoughts

Nicholas Grady’s story is a testament to the impact Machinery Partner can have on its distribution partners and customers alike. By combining their advanced resources with his commitment to quality, he has ensured exceptional outcomes for both businesses and their clients.

Machinery Partner’s vision grows through the efforts of partners like Nicholas, who are dedicated to creating a pipeline of reliable, high-quality machinery solutions for customers across the country.

Interested in joining the Machinery Partner network or learning more about our solutions? Contact us today - 888-297-0623 to explore how we can work together!