Can I see the equipment in person before I buy it?
We understand that a lot of our customers want to see a machine in person before they buy. But for most people it isn't practical to take time away from their work to fly across the country to view a unit.
That's why we put together a comprehensive list of assets like machine overviews and working videos, or our customer testimonials, to help give you a full view of what each of our machines are made of.
We also have a team of in house materials experts that are available to talk about the material you want to produce, and the absolute best equipment to get the job done. You can set up a FREE appointment to speak with one of our materials experts.
In extreme cases we can sometimes set up a video call to walk around a machine and view specific components, as if you were really there.
Have more questions?
Call us on 1 800 329 3375
How does servicing and support work?
One of the things we’re changing is how small businesses and growing businesses are supported after getting their equipment. Our founder Ciaran and others here at Machinery Partner have been in this industry for years and don’t like how people are being treated in this industry.
So in order to reinvent how people like you buy and use equipment, we’re building an organization to provide the best service possible. So between Machinery Partner employees and our network of service providers across the country, we can have someone on site in hours not days. We know time is money for you.
We are committed to getting any down machine back up and running in under 24-48 hours with 1st touch point within minutes, regardless of the situation.
We can do this because we are not tied to one location. We only select equipment that can be serviced and repaired locally with widely available spare parts. Our service providers are in every state, and thanks to our secondary warehouse in Ohio, highly specialized or unique spare parts can even be overnighted domestically.
We treat service VERY differently, because we see you as a partner and not just a customer.
Have more questions?
Call us on 1 800 329 3375
Do you offer financing? Do you lease or rent?
Our goal is to help you into a piece of equipment that is going to make money for your business.
So when it comes to finance, we work with a number of lenders to get you a monthly payment that works for your cashflow.
We will work with you to understand your material supply and demand, and use this along with the financials of your business to show the potential for a machine to create a highly profitable revenue stream for your business.
Once we have this information we have access to a variety of financial products and 9 different lenders that allow us to find you the best rates with a monthly payment plan that works for you.If you want to pay more up front and reduce your term, finance with no downpayment.
or even work out your own finance we are completely flexible and will work with you to suit your needs.
Have more questions?
Call us on 1 800 329 3375
How does shipping work?
We ship our machines directly from the factories of top manufacturers across the world, straight to our customers' yards all across the U.S.
To help you prepare for the delivery of your new machine, we let you track the LIVE location of your order as it makes its way to you.
Your dedicated customer success rep will also be on hand to help out with any questions or queries you have while your equipment is en route.
All shipping costs are included in our prices for domestic delivery all across the U.S. Additional shipping costs may apply for Hawaii, Alaska and Puerto Rico. Pricing does not include any state tax or tariffs.
Have more questions?
Call us on 1 800 329 3375
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